HOW WE TEST OWNERSHIP
Look past the résumé to the way someone thinks
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01
Define the result
Start with what the seat should improve, protect or own—not a list of tasks copied from the last person.
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02
Ask for the real scope
Screening and references test what candidates actually managed, changed and carried when the work became difficult.
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03
Explore the judgment
Interview for how someone handles a changing board, a customer escalation or a process that keeps leaking.
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04
Give them a system
A custom playbook lets the new operator start improving the workflow without spending the first week guessing how the business works.
